Lornbridge offers free shipping across the UK via Royal Mail, with orders processed within 1–2 business days and delivered in 6–9 business days. Orders placed before the 4:00 PM (GMT) cut-off are dispatched promptly, and tracking details are provided once shipped. If your order is delayed, lost, or requires an address change, contact support@lornbridge.com within 24 hours. Missed deliveries may be redelivered or sent to a local collection point, while refused deliveries will incur return costs deducted from refunds.

Lornbridge offers a 30-day return policy for unused items in their original condition and packaging, excluding custom-made, perishable, or hygiene-sensitive products. Customers can choose a full refund, store credit, or replacement for faulty or damaged items. To return an item, contact support@lornbridge.com within 30 days for instructions and a return form, then ship to the provided address (return shipping costs apply unless the item is defective, damaged, or incorrect). Refunds are processed within 7 business days to the original payment method. Direct exchanges aren’t offered, but replacements are arranged for faulty, damaged, or incorrect products. Orders can be cancelled within 24 hours; after shipping, the standard return process applies.