Refund policy

Last Updated: August 02, 2025

Thank you for shopping with us at Lornbridge. Our Return and Refund Policy ensures a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

• Email: support@lornbridge.com
• Phone: +31 645390992

Policy Overview

• Return Period: 30 days from delivery date
• Refund Processing Time: 7 business days after inspection
• Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect

Order Cancellations

• You may cancel your order within 24 hours of purchase by contacting our customer service team.
• If your order has already shipped, please follow the return process outlined below.

Return Conditions

We accept returns under the following conditions:

• Return Window: 30 days from delivery
• Item Condition: Original, unused, with all tags and original packaging
• Proof of Purchase: Required for all returns

Exceptions (non-returnable items):

• Custom or personalized products
• Perishable goods
• Hygiene products (e.g., undergarments) unless unopened and unused

Return Instructions

1. Contact Customer Service: Email support@lornbridge.com with your order number, reason for return, and supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide instructions.
3. Package the Item: Ensure all original packaging and tags are included. Attach the return authorization form.
4. Shipping: Please use a reliable tracked shipping service. We are not responsible for items lost in transit if sent without tracking.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect, in which case we will cover them.

Return Shipping Address

Lornbridge Returns Department
Verlengde Lageweg 19
1628 PM Hoorn
Netherlands

Refund Policy

• Approval: Once we receive and inspect your return, we’ll notify you of the outcome within 7 business days.
• Processing: Approved refunds are issued to your original payment method within 7 business days after inspection.
• Bank Posting Times: Depending on your bank or payment provider, it may take an additional 3–10 business days for funds to appear.
• Confirmation: A confirmation email will be sent once your refund has been processed.

If you don’t see your refund after this timeframe, please check with your bank or payment provider.

Exchange Policy

• We do not offer direct exchanges. If you require a different item, please place a new order after completing a return.
• For defective, damaged, or incorrect items, please contact us within 30 days of delivery. We will cover return costs and provide a replacement or refund.

Exceptions and Special Cases

• Defective or Damaged Items: Contact us immediately with photos. We will cover return shipping and offer a replacement or full refund.
• Incorrect Product: If you receive the wrong item, we’ll cover return shipping and promptly send the correct one.
• Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation.
  • If the carrier confirms the package is lost, we will issue a full refund or replacement at no cost.

Processing Times

• Return Window: Initiate and ship returns within 30 days of delivery
• Inspection Period: 7 business days after receipt
• Refund Issuance: Within 7 business days of inspection (plus your bank’s processing time)

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