Refund policy

Last Updated: 10 January 2026

At Lornbridge, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear and straightforward return and refund process.

1. Return Window

• You may return eligible items within 30 days of receiving your order.
• Products must be unused, in their original condition, and include all original packaging, tags, and accessories.
• Proof of purchase is required for all returns.
• Our customer support team is available to guide you through the return process.
• We do not charge any restocking fees.

2. Return Costs

• Defective or Incorrect Items:
  If you receive a damaged, faulty, or incorrect product, return shipping is free, and we will arrange a replacement or refund.
• Change of Mind:
  If you no longer want the item, ordered the wrong size, colour, or style, you are responsible for the return shipping cost.
• Shipping Fees:
  Any original shipping fees paid at checkout are non-refundable.

3. How to Return

1. Contact Us:
   Email support@lornbridge.com with your order number and the reason for return. Please include photos if the item is defective or incorrect.
2. Repack:
   Securely place the item in its original packaging with all tags, accessories, and documentation included.
3. Ship:
   Follow the instructions provided in your return authorisation email. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Return Address:
Lornbridge – Returns Department
Verlengde Lageweg 19
1628 PM Hoorn
Netherlands

4. Refunds

• Once your return is received, it will be inspected to ensure it meets our return conditions.
• Approved refunds are processed within up to 7 business days after inspection.
• Refunds are issued to the original payment method used at checkout.
• Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.
• You will receive a confirmation email once your refund has been processed.

5. Exchanges

We do not offer direct exchanges.

If you need a different size, colour, or product, please complete a return and place a new order separately.
For defective, damaged, or incorrect items, contact us within 30 days of delivery and we will provide a replacement or full refund at no additional cost.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Custom or personalised products
• Perishable goods
• Hygiene-sensitive items such as undergarments, unless unopened and unused

Any non-returnable items will be clearly marked on their product pages.

7. Questions & Support

For more information, please visit our FAQ page or contact our customer service team. We are always happy to help.

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