FAQ
Shipping & Returns – Lornbridge London
Shipping Information
Processing Time
Orders are carefully processed within 24 hours after purchase, excluding weekends and public holidays.
Once dispatched, delivery typically takes 7–14 business days, depending on destination and carrier performance.
A shipping confirmation email with tracking details will be sent once your order has been dispatched.
Shipping Address Changes
Address changes are possible within 24 hours of placing your order.
After this period, changes cannot be guaranteed as fulfilment may already be in progress.
Order Tracking
You can track your order at any time via our Track Order page using your order number and email address or tracking code.
It is normal for tracking to show “Information received” until the carrier scans the parcel.
Shipping Fees
We offer free shipping on all orders, with no minimum purchase required.
Shipping Area
We ship within the United Kingdom and to selected international destinations.
Delivery times for international orders may vary depending on location and customs processing.
Missed Delivery
If you are not available at the time of delivery, the carrier may leave instructions for redelivery or collection at a local access point.
Lost or Delayed Packages
If your order appears delayed or lost, please contact us at:
If the shipping address provided at checkout was correct, we will investigate the issue and provide a suitable resolution in line with UK consumer law.
Returns & Exchanges
Return Policy
We accept returns within 30 days of delivery.
Returned items must be:
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Unused
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In original condition
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Returned with original packaging
This 30-day return period is offered in addition to your statutory rights under UK law.
For full details, please review our Refund Policy.
How to Start a Return
Email info@lornbridge.com with your order number and the item(s) you wish to return.
Our support team will provide return instructions.
Refund Timeline
Refunds are processed within 5–10 business days after the returned item has been received and inspected.
Shipping costs and import-related charges are non-refundable unless required by law.
Exchanges
Exchanges for a different size or colour are possible, subject to stock availability.
Sizing & Product Information
Choosing the Right Size
Each product page includes a detailed size guide.
Our garments are designed to fit true to size unless stated otherwise.
Between Sizes?
We recommend choosing the larger size for a more relaxed fit.
Garment Care
Please follow the care label inside each item to maintain quality, texture, and colour.
Payments
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, and Shop Pay.
Secure Checkout
All payments are encrypted and processed via secure SSL technology.
Cash on Delivery
Not available. All payments must be completed online at checkout.
Order Changes & Cancellations
Order Cancellation
Once an order has been confirmed, it cannot be cancelled.
You may return the item once it has been delivered, in accordance with our 30-day return policy.
Order Modifications
Order changes are possible within 24 hours of placing your order. After this time, fulfilment may already be in progress.
Other Information
Wrong item received?
Contact info@lornbridge.com immediately so we can resolve it quickly.
Gift cards
Currently not available.
Pre-orders
We do not offer pre-orders. You may subscribe to restock notifications on product pages.
Multiple packages
Some orders may arrive in separate parcels.
Tracking updates
Tracking may update only after the carrier scans the shipment — this is normal.
Prices in packaging
Invoices or prices are not included, making orders gift-friendly.
Delivery dates
Exact delivery dates cannot be guaranteed, but most orders arrive within the estimated timeframe.
Order confirmation
You will receive an order confirmation email after checkout.
If you do not receive it, please check your spam folder or contact info@lornbridge.com.
Store Information
Trade name: Lornbridge London
Business location: North Holland, Hoorn, The Netherlands
Customer service email: info@lornbridge.com
VAT number: Available upon request