FAQs

Orders & Shipping

Is shipping free?

Yes, shipping is free for all orders within the United Kingdom. There are no additional delivery charges.

Can I track the progress of my order?

Yes! Once your order has been shipped, we will send you a tracking number. You can monitor your package's progress directly on our order tracking page and stay updated on its status and estimated delivery date in real time.

How long is the processing period?

Our processing time is 1–2 business days. Orders are processed Monday through Sunday, excluding major holidays.

How long does shipping take?

Shipping times vary but are typically 5–7 business days after the order has been processed. Total delivery time including processing time and transit time is 6-9 business days. A tracking number will be provided via email once your order has shipped.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay, UnionPay and Paypal. For more details, please visit our Payment Policy page.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect details, or bank restrictions. Contact your bank for more information.

Returns & Refunds

What is your return policy?

We offer a 30-day return window starting from the delivery date.

For full details on return eligibility and instructions, please visit our Return and Refund Policy. If you need help with your return, feel free to contact us at support@lornbridge.com with your order number and details.

How do I initiate a return?

Contact us at support@lornbridge.com with your order details, and we will guide you through the return process.

When will I receive my refund?

Refunds are processed within 7 days after receiving the returned item.

Support

How can I contact customer support?

You can reach our customer support team by emailing us at support@lornbridge.com, calling us at +31 6 45390992, or submitting a message through our Contact Us page, or clicking the chat icon at the bottom of your screen. We’re here to help and typically respond within one day.

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